{"id":37675,"date":"2026-04-20T17:56:02","date_gmt":"2026-04-20T17:56:02","guid":{"rendered":"https:\/\/wallgrill.ch\/politique-de-remboursement-et-de-retour\/"},"modified":"2026-06-10T18:54:25","modified_gmt":"2026-06-10T18:54:25","slug":"politique-de-remboursement-et-de-retour","status":"publish","type":"page","link":"https:\/\/wallgrill.ch\/fr\/politique-de-remboursement-et-de-retour\/","title":{"rendered":"Politique de remboursement et de retour"},"content":{"rendered":"\n<p class=\"wp-block-wd-paragraph wd-736e7817\"><strong>Politique de remboursement et de retour \u2013 Produits de barbecue<\/strong><\/p>\n\n<p class=\"wp-block-wd-paragraph wd-421d3014\">Nous vous remercions pour votre achat. Nous souhaitons que vous soyez pleinement satisfait(e) de votre barbecue. Veuillez lire attentivement notre politique de remboursement et de retour.<\/p>\n\n<p class=\"wp-block-wd-paragraph wd-153ddcd9\"><strong>Retours<\/strong><br\/>Vous pouvez demander un retour dans un d\u00e9lai de <strong>14 jours<\/strong> \u00e0 compter de la r\u00e9ception de votre barbecue. Pour \u00eatre \u00e9ligible \u00e0 un retour, le produit doit \u00eatre <strong>non utilis\u00e9<\/strong>, dans son <strong>\u00e9tat d\u2019origine<\/strong> et dans son <strong>emballage d\u2019origine<\/strong>, avec tous les accessoires et la documentation.<\/p>\n\n<p class=\"wp-block-wd-paragraph wd-f1892bf8\"><strong>Articles non retournables<\/strong><br\/>Nous ne pouvons pas accepter les retours de produits qui ont \u00e9t\u00e9 utilis\u00e9s, assembl\u00e9s ou endommag\u00e9s apr\u00e8s la livraison, sauf si l\u2019article est d\u00e9fectueux ou est arriv\u00e9 endommag\u00e9.<\/p>\n\n<p class=\"wp-block-wd-paragraph wd-ccc28d69\"><strong>Produits endommag\u00e9s ou d\u00e9fectueux<\/strong><br\/>Si votre barbecue arrive endommag\u00e9 ou d\u00e9fectueux, veuillez nous contacter dans les <strong>48 heures suivant la livraison<\/strong>, avec des photos et une description du probl\u00e8me. Nous proposerons un remplacement ou un remboursement int\u00e9gral, selon la situation.<\/p>\n\n<p class=\"wp-block-wd-paragraph wd-e11819ef\"><strong>Proc\u00e9dure de retour<\/strong><br\/>Pour initier un retour, veuillez contacter notre service client avec les d\u00e9tails de votre commande. Une fois votre retour approuv\u00e9, vous recevrez des instructions sur la mani\u00e8re de renvoyer l\u2019article.<\/p>\n\n<p class=\"wp-block-wd-paragraph wd-5c38dd22\"><strong>Frais de retour<\/strong><br\/>Les clients sont responsables des frais d\u2019exp\u00e9dition de retour, sauf si le produit est d\u00e9fectueux ou incorrect. Nous recommandons d\u2019utiliser un service d\u2019exp\u00e9dition avec suivi.<\/p>\n\n<p class=\"wp-block-wd-paragraph wd-32f77cd4\"><strong>Remboursements<\/strong><br\/>Une fois le produit retourn\u00e9 re\u00e7u et inspect\u00e9, nous vous informerons de l\u2019approbation ou du refus de votre remboursement. En cas d\u2019approbation, votre remboursement sera trait\u00e9 sous <strong>5 \u00e0 10 jours ouvrables<\/strong> sur votre mode de paiement initial.<\/p>\n\n<p class=\"wp-block-wd-paragraph wd-107d5cf7\"><strong>\u00c9changes<\/strong><br\/>Nous rempla\u00e7ons uniquement les articles s\u2019ils sont d\u00e9fectueux ou endommag\u00e9s. Si vous avez besoin d\u2019un \u00e9change, veuillez nous contacter.<\/p>\n\n<p class=\"wp-block-wd-paragraph wd-086e0c14\"><strong>Nous contacter<\/strong><br\/>Si vous avez des questions concernant notre politique de remboursement et de retour, veuillez contacter notre \u00e9quipe d\u2019assistance client.<\/p>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-37675","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.8 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Politique de remboursement et de retour - wallgrill.ch<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/wallgrill.ch\/fr\/politique-de-remboursement-et-de-retour\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Politique de remboursement et de retour - 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