Terms and Conditions

WallGrill
Website: wallgrill.ch
Switzerland

Last updated: May 2026

1. Scope

These Terms and Conditions (“Terms”) govern the use of the website wallgrill.ch and all purchases, services, and agreements made with WallGrill.

By accessing this website or placing an order, you agree to be bound by these Terms.

2. Products and Services

WallGrill designs, manufactures, and sells outdoor grills, barbecue systems, and related outdoor kitchen solutions.

All product descriptions, images, dimensions, and specifications displayed on the website are provided for informational purposes only and may be modified without prior notice.

Custom-made products may vary slightly in appearance, finish, color, or dimensions due to artisanal manufacturing processes.

3. Orders

Orders are considered confirmed only after written confirmation by WallGrill.

WallGrill reserves the right to refuse or cancel orders in the following cases:

  • Incorrect or incomplete customer information
  • Product unavailability
  • Pricing or technical errors
  • Suspected fraudulent activity

For custom-made or personalized products, production begins only after approval of the final specifications and payment conditions.

4. Prices and Payments

All prices are indicated in Swiss Francs (CHF) unless otherwise stated.

Prices may or may not include VAT depending on the applicable Swiss regulations and the indication on the quotation or invoice.

Accepted payment methods may include:

  • Bank transfer
  • Credit/debit card
  • TWINT
  • Other payment methods indicated during checkout

WallGrill reserves the right to request advance payments or deposits for custom projects.

5. Delivery and Installation

Delivery times are estimated and may vary depending on production schedules, product availability, transport conditions, or force majeure events.

WallGrill shall not be held liable for delays caused by circumstances beyond its reasonable control.

Customers are responsible for ensuring adequate access and installation conditions at the delivery location.

Risk transfers to the customer upon delivery of the products.

6. Inspection and Defects

Customers must inspect the products immediately upon delivery.

Any visible defects, damages, or missing items must be reported in writing within 5 days after delivery.

Failure to notify WallGrill within this period may result in the products being deemed accepted.

7. Warranty

WallGrill warrants that its products are free from manufacturing defects under normal and intended use.

The warranty does not cover:

  • Normal wear and tear
  • Corrosion caused by environmental conditions
  • Improper installation or misuse
  • Lack of maintenance
  • Damage caused by fire misuse, chemicals, or external impacts
  • Modifications made by third parties

Warranty claims must be submitted in writing together with proof of purchase.

WallGrill reserves the right to repair, replace, or refund defective products at its sole discretion.

8. Returns and Cancellations

Custom-made or personalized products cannot be returned or cancelled once production has started.

For standard products, return requests must be submitted within 14 days after delivery and are subject to prior written approval by WallGrill.

Returned items must be unused and in their original condition.

Shipping costs for returns are borne by the customer unless otherwise agreed.

9. Limitation of Liability

To the maximum extent permitted by Swiss law, WallGrill shall not be liable for indirect, incidental, or consequential damages arising from the use of its products or website.

WallGrill’s total liability shall in no event exceed the purchase price of the relevant product.

Customers are responsible for using all products safely and in accordance with applicable fire, safety, and installation regulations.

10. Intellectual Property

All content on wallgrill.ch, including text, images, logos, designs, and graphics, is the property of WallGrill unless otherwise stated.

Any reproduction, distribution, or use without prior written consent is prohibited.

11. Privacy

Personal data is processed in accordance with the applicable Swiss data protection laws.

For more information, please refer to the Privacy Policy available on the website.

12. Applicable Law and Jurisdiction

These Terms shall be governed by and interpreted in accordance with the laws of Switzerland.

The competent courts at the registered seat of WallGrill shall have exclusive jurisdiction, unless otherwise required by mandatory law.

13. Contact

For any questions regarding these Terms and Conditions, please contact:

WallGrill
Website: wallgrill.ch
Email: contact@wallgrill.ch